Dashboard Overview
Monitor complaints, SLA status, and member interactions
Last updated:Just now
12%
47
Open Complaints
8%
23
Resolved Today
3%
12
Active Chats
15%
2.4m
Avg Response Time
SASRA SLA Status
21-day resolution compliance
Within SLA38 tickets
At Risk (>18 days)6 tickets
Overdue3 tickets
Overall Compliance81%
Recent Complaints
Latest member issues requiring attention
JK
John KamauTKT-2024-001247
Loan disbursement delay
WhatsApp
In ProgressMW
Mary WanjiruTKT-2024-001246
Account statement discrepancy
Web Chat
PendingPO
Peter OchiengTKT-2024-001245
Guarantor exposure query
Email
At Risk2d left
GM
Grace MuthoniTKT-2024-001244
Dividend calculation inquiry
Branch
ResolvedChannel Distribution
Member interactions by channel today
WhatsApp45%
156
conversations
Web Chat26%
89
conversations
USSD19%
67
conversations
Branch Walk-in10%
34
conversations