Complaints Management
Track and resolve member complaints within SASRA timelines
47
Total Open
12
Pending
23
In Progress
9
At Risk
3
Overdue
All Complaints
| Member | Issue | Channel | Status | Priority | SLA | Assigned | |
|---|---|---|---|---|---|---|---|
JK John Kamau TKT-2024-001247 | Loan disbursement delay - Applied 2 weeks ago, still pending Loans | WhatsApp | In Progress | High | 16d left | Jane Wanjiku | |
MW Mary Wanjiru TKT-2024-001246 | Account statement shows incorrect balance after deposit Accounts | Web Chat | Pending | Medium | 19d left | Peter Omondi | |
PO Peter Ochieng TKT-2024-001245 | Unable to view guarantor exposure on mobile app Technical | Email | At Risk | High | 2d left | Grace Muthoni | |
GM Grace Muthoni TKT-2024-001244 | Dividend calculation seems lower than expected Dividends | Branch | Resolved | Low | Completed | Jane Wanjiku | |
DM David Mutua TKT-2024-001243 | Request for loan restructuring not being processed Loans | WhatsApp | Overdue | Critical | 3d overdue | Peter Omondi |