WhatsApp Conversation Flows

Sample interactions showing how the AI assistant works on WhatsApp

WhatsApp Channel
Conversation Scenarios
SA

SACCO AI Assistant

online

Today

Hi, I want to check my loan status

10:30 AM

Hello John! 👋 Welcome to SACCO AI Assistant. I can help you check your loan status. Let me look that up for you...

10:30 AM

📋 *Loan Application Status* *Ref:* LN-2024-0892 *Amount:* KES 150,000 *Type:* Development Loan *Status:* Under Review ⏳ Your application is awaiting guarantor confirmation. Would you like to: 1️⃣ Send reminder to guarantors 2️⃣ View pending requirements 3️⃣ Speak with loan officer

10:31 AM

1

10:32 AM

✅ Done! I've sent reminders to your guarantors: • Mary Wanjiru - Notified • Peter Ochieng - Notified They will receive WhatsApp messages asking them to confirm your loan. Is there anything else I can help you with?

10:32 AM
Type a message
Conversation Flow: Loan Status Inquiry

Trigger

Member initiates conversation via WhatsApp with a natural language query or keyword.

AI Processing

The AI assistant interprets intent, retrieves data from CBS (read-only), and formulates a helpful response.

Outcome

Member receives instant, accurate information. Complex issues are escalated with ticket tracking.